The Returns Management module allows you to effectively and efficiently manage and report on your customer return situations.

  • Associate return orders with the original order

  • Allow partial returns

  • Allow partial line returns

  • Ensure that a customer cannot return more than was originally ordered

  • Mark the status of returns as “entered,” “waiting on product return,” or “credit issued”

  • Deny the return or require additional information or authorization if the credit is considered "out-of-period"

  • Get immediate information with real-time credit status inquiry

  • Upon credit approval, customers' contract points/dollars accrued are automatically adjusted

  • View credit details in all reporting